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Retail Customer Management Software

Empower your staff and delight customers—every day.

We know the value of good relationships.

At Heartland Retail, we built our POS with easy-to-use CRM tools that allow you to know your customers like never before.

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Custom Reporting

Collect and segment the data most relevant to your unique business with unlimited custom fields and reports.

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Mobile Dashboard

Look up a customer's profile from any device to make personalized recommendations.

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360° View

Get a holistic view of your customers across all channels so you can engage with them strategically.

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Boosted Loyalty

Keep your customers coming back with gift cards, advanced promotions and loyalty programs.

Our retail CRM gives you tools to build thoughtful relationships.

It costs five times more to acquire new customers than it does to keep current ones, so delivering highly personalized experiences is critical. We give you the means to know your customers deeply, understand their habits, needs and preferences without costly retail CRM software. With rich data captured at every touchpoint, the dashboard will tell the story you need to engage personally, giving every customer a reason to return, engage and share the love.

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"It has helped us make educated decisions not just on buying but on clienteling as well. Now we’re using all the data we gather to build stronger marketing and e-commerce plans."

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Customer Relationship Management Features

87% of consumers are interested in a personalized and consistent experience across all channels. Delivering that starts with collecting data throughout the transaction, then reporting on and segmenting it to craft marketing plans and in-store events that resonate.

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Custom Customer Fields

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You know your business best! We give you the power to collect the data most relevant to your retail vertical.

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    Unlimited custom data fields and reports
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    Collect anything from "favorite color" to "kids' names" to "anniversary date."
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    Map fields to custom promotions
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Data-Rich Clienteling Dashboards

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Historical customer data at your fingertips—empower your organization to use it in delivering highly personalized shopping experiences.

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    Intuitive interface
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    See sales, orders and returns history
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    Compare customer against average user
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Holistic Customer View

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Multiple stores or channels? See your customers’ activity across all of them to get a complete view of their interaction with your brand.

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    Updates in real time
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    Identify most-shopped locations and channels
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    Track where they are most engaged
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    View CRM Features video
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Advanced Loyalty Tools & Integration

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We know you need tools to keep your customers coming back. Whether they're a Boomer or Gen Z, we’ll help you reach them in whatever way captures their attention.

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    Integrated gift cards
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    Robust coupon and promotion engine
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    Loyalty program integrations
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    Email marketing integrations (including Mailchimp)