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POS Support Services

Invested in your success, every step of the way.

 

Launch with confidence.

 We've designed our support packages to help you get the most out of Springboard Retail from day one.
It's the key to your go-live success, allowing you to focus on managing and growing your retail business. Our SpringTraining℠ program is required on boarding for our Starter, Plus and Professional pricing tiers. Need more one-on-one training time? Upgrade to our SpringTrainingPlus℠ option to add additional hours with a Springboard training and implementation expert. Want to import your data? Our basic or advanced data migrations services will ensure that your business history seamlessly moves with you. 

Springboard POS training
SpringTraining℠

  • Required onboarding
  • Access to training webinars
  • 3 Hours of 1:1 training
Springboard POS power training
SpringTrainingPlus℠

  • Replaces QuickStart training
  • Access to training webinars
  • 8 hours of 1:1 training
Springboard POS cloud
Data Migration

  • Excel or CSV template upload
  • Basic data migration
  • Advanced data migration

"I just wanted to tell you how much I love Springboard and how appreciative I am of the support team. I am learning so much about my business that I never knew before because I didn't have the capability to cut the data in these new ways. Thank you so much for your amazing system and for an incredible team to match it. LOVE YOU. REALLY."
~ Katie Sanford, CHOU CHOU

SpringTraining℠ 

Required on boarding for Starter, Plus, and Professional pricing tiers.

Kick-off your point of sale training by joining daily online webinars run by our experts. Use these group training sessions to get your team up to speed efficiently prior to launch. Then, as needed, use this same webinar series to onboard new employees. Once you've completed the webinar series, follow-up with 3 hours of personalized one-on-one training to answer specific questions or implement your Springboard with individualized attention.

$795 
*SpringTraining℠ is paid in advance and is nonrefundable. 


SpringTrainingPlus℠

Choose this option for more individualized one-on-one training.

As in SpringTraining℠, kick-off your training by joining regular online webinars that our experts run daily. Your team can join these anytime they need training or a refresher. You and your team also receive 8 hours of personalized training from a Springboard expert. Use this time to answer specific questions or set-up your Springboard with individualized attention. Pricing difference reflects the more robust feature set as you move up tiers.

8 Hours -  $1,495 
*SpringTrainingPlus℠ is paid in advance and is nonrefundable. Enterprise pricing includes 10 hours of individualized on boarding.


Data Migration

Using our import templates, Springboard Retail customers can choose to upload their own data. For customers who prefer a more hands-off approach when it comes to migrating their data, we have full service white glove options available. Our in-house data scientists will extract information from your previous system, convert it, and import your data into your Springboard Retail account so it is ready to go when you are.

Data Migration $3,995

  • Vendors
  • Items and inventory quantities
  • Customers
  • Gift card numbers and balances
  • Store credits and balances ¹

Advanced Data Migration $6,995

  • Everything in the standard data migration package plus...
  • Open purchase orders ²
  • Full customer and item sales history ³

Priced per database. Actual migrateable content may vary per source system.
¹ Store credits will be converted to gift cards in Springboard Retail
² Purchase order and receiving history not included
³ Price includes up to 3 years of sales history or 100k ticket lines.


Support Hours

Our phone support hours are 9am-8pm EST Monday through Friday, 10am-6pm EST Saturdays, Sundays and Holidays.

Check out our FAQ's page for more information!