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What is a selling station? 

A selling station is a device used to ring sales or fulfill sales orders placed from a phone, store, or website. All other access to Springboard Retail is free and users are unlimited.

If I make the switch, can I use my existing hardware and credit card processor?   

Yes! We're cloud-based so we work like Facebook or Gmail: you can access your account on any one of your hardware devices, Mac or PC, tablet, or even your smartphone. Many of the scanners and receipt printers on the market are hardware agnostic, so it's likely that you'll be able to retain your current retail hardware devices too. Lastly, Springboard Retail works with over 95% of credit card processors within North America, and integrates with Heartland and Vantiv.

Is it tech intensive? I am not all that great with technology and I need something easy for my employees?  

Springboard Retail was designed as an intuitive, easy-to-use modern POS/MPOS system, and we were able to do this without sacrificing any enterprise-grade features within the product. We have a full spectrum of tech users using our POS software efficiently and effectively, and our support team is always available as backup.

Can I link Springboard to my ecommerce store?   

Absolutely: we have omnichannel ecommerce integrations with BigCommerce, Shopify, and Magento for a monthly connection fee of $59 per site connection. If you want to use another platform, our open developer API can support custom integrations.

What are your support hours?

We are are open when you are open: 9AM - 8 PM EST Monday - Friday and 10AM- 6 PM EST Saturday, Sunday, and holidays. Our customer success team is made up of experienced retail veterans, so they speak your language!

Can I bring my existing data to Springboard? Can I import it easily on my own?  

Yes! There are three options. We have a very comprehensive knowledge base that will guide you through importing all of your basic retail data—inventory, customer and vendor lists, etc.—which is easily transferred through an Excel or CSV file. For more complex needs, we offer data migration services. In this case, our development team handles your data directly; we do not release it to a third-party company, as many other POS providers do.  

How quickly can I be up and running if I were to switch?   

We are willing to move as quickly or as slowly as you need. Keep in mind that there are a few moving parts in the process, but if hardware and credit card processing are good to go, then Springboard Retail is too. 

What do you do if the WiFi goes out? Do you have an offline mode?   

Springboard Retail is a web-application, and to use it, you need an active internet connection. While the internet is becoming increasingly reliable, we realize that an outage can happen. To ensure continued access to the internet, we recommend that you set up a redundant internet connection in your store. A few easy solutions:

  • Plug a 4G wireless cellular dongle into your wireless router, which the router can fall back to in the event of an ISP outage.
  • Use cellular data on your iPad in the event that the wifi network goes down.
  • Use your smartphone as a mobile hotspot.

Can I access my store data at home?   

Springboard Retail is cloud-based and mobile: you can access it anytime, anyplace, on any device. At the airport, in the back of a cab, or at the beach—you can always see what's going on at your business. All data is point-in-time, meaning you're getting updates in real time.