Specialty fashion retailer reclaims valuable selling space and increases sales by 23% with real-time sales and customer data via mobile POS system, Springboard Retail
Boston – October 21, 2015 – in the pink, the nation’s largest chain of Lilly Pulitzer® Signature Stores, was named one of Apparel Magazine’s 2015 Top Innovators amongst a prestigious group of apparel and fashion retailers including L.L. Bean, Brooks Brothers, and Rebecca Minkoff. in the pink received a "top innovator" award for their roll-out of mobile POS and concurrent reconfiguration of stores by removing sales counters—a seemingly unheard of move during the peak selling season.
in the pink had confidence in their innovative plan based a month long pilot in their store on Newbury Street in Boston. They relied on the power and flexibility of their POS system, Springboard Retail, and were able to monitor results after the reconfiguration in real time. On Newbury Street, in the pink reclaimed nearly 5% of the store’s floor space and gained 6.5 linear feet of wall space by removing the sales counters. Using iPad point of sale devices and customer insight dashboards, sales reps were able to to engage customers on the sales floor, understand purchase preferences and make informed product recommendations. As a result, customer transactions increased 22% and net sales increased by 23%.
“Not only did we instantly see an increase in sales and transactions, we also saw that we improved the store environment and customer experience. There was a much more open feel, there were less lines, and we created more intimate sales associate interactions with our customers. The success of the pilot on Newbury Street made it obvious we needed an immediate rollout to other key stores,” noted Gordon Russell, CEO of in the pink. Using Springboard Retail, in the pink was able to see sales and comps and a host of other KPIs in real time across all 10 locations from any web enabled device. “We ripped out the sales counters and saw performance improve immediately” says Russell.
Springboard Retail, a POS and retail management system, helps retailers like in the pink sell more at higher margins.
- Mobile Point of Sale with a customer dashboard to help increase sales
- Real-time Inventory Management for immediate visibility across the retail enterprise
- Flexible Reporting and Dashboards powered by custom fields
- Top-notch Integrations with leaders in retail technology and management
- Easily Customizable so you can add features, functions and reports in no time
- Unmatched Customer Support goes above and beyond to ensure your success
About Springboard Retail
Springboard Retail is a cloud POS and retail management platform designed for retailers, by retailers. It’s built for multi-store, multi-channel retailers who need to service every customer the same way, no matter how or where they shop.
Using Springboard’s Mobile POS to reclaim valuable square footage and influence buying behavior at the point of decision, Springboard customers process $200 million annually across the United States. Springboard Retail gives retailers better control over sales and profitability by placing actionable real-time data in the hands of every person who needs it, from the C-suite to the store floor. With inventory management, unparalleled custom reporting, open APIs, and portability across platforms and devices, Springboard Retail is easy-to-use, quick-to-start and revered by its users for making their jobs easier.
Springboard Retail is based in Boston, Massachusetts. Follow us on Twitter @SpringboardUp.
About in the pink
in the pink opened as the first Lilly Pulitzer® Signature Store in the country in 1997 on the island of Nantucket. Having grown to to be the largest chain of Signature Stores, in the pink continues to create playful ways to bring our customers the fresh and classic Lilly Pulitzer® styles for all the lobster bakes, beach weddings, and ferry rides that make up the charm of a "Summer on the Cape and Islands." Presently we operate Signature Stores in Boston, Nantucket, Edgartown, Chatham, Mashpee, Osterville and Falmouth. Offering our customers options for all their resort-wear needs we have opened two additional stores: RESORT, a Tori Richard Concept Shop located in Mashpee Commons and Chatham and SHIFT, a women’s boutique located on Nantucket.