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Sell More! Blog

Best Practices for Retail Returns

Returns. It's an anxiety-inducing word in the retail industry, and January is where we see the highest volume, with upwards of $90 billion worth of merchandise purchased over the holidays expected to be returned this year.

But! No need to fright just yet.

Returns are inevitable, yet with the right technology and superior customer service, you can provide a great return experience for customers, thus promoting additional purchases and brand loyalty and trust. According to UPS's Pulse of the Online Shopper survey, 73% of shoppers say the overall returns experience impacts their likelihood to purchase from a retailer again, and 68% of agree that the returns experience shapes their overall perception of a retailer.

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Topics: Customer Service, Retail Tips & Techniques

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Post-Holiday Retailer Checklist

You made it! The holiday shopping season is coming to a close and you can finally catch your breath. But don't kick up...

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Topics: Retail Tips & Techniques

5 Ways to Upsell this Holiday Season

For many brands and retailers, the holiday season means high sales, but also high sales plans. Every dollar counts as you...

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Topics: Retail Tips & Techniques

How to Sell More and Thrive This Holidays Season, According to 11 Retail Experts

Here's the good news: 2019 holiday retail sales are expected to increase by roughly 4% over last year, totaling nearly ...

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Topics: Retail Tips & Techniques

October Retail Sales Report: Mixed Signals for Specialty Retail

Springboard Retail identifies mixed signals for specialty retailers in October's U.S. Retail Sales Data and aggregated...

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Topics: Retail Tips & Techniques, Business of Retail

10 Holiday Promotions Every Boutique Can Master

Each year around the Holidays, especially with social media, it is really easy to let your business start to blend in...

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Topics: Retail Tips & Techniques

How to Reduce Store Queues and Manage Crowds this Holiday Season

A number of consumers will inevitably opt to shop online this holiday season, citing convenience and an aversion to...

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Topics: Retail Tips & Techniques

Beyond the Headlines: Springboard Retail Finds Positive News for Specialty Retailers After September Retail Sales Report

Springboard Retail finds positive news for specialty retailers after a deeper look at the September retail sales report...

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Topics: Retail Tips & Techniques, Business of Retail

Sneak Peek: Turning Your In-Store Associates Into Omnichannel Selling Machines

Greetings from Springboard Retail! As Autumn begins, we’re excited to announce another wave of enhancements coming to the...

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Topics: Customer Service, Retail Tips & Techniques, Retail Marketing, POS software

Webinar Recap: Key POS reports that will drive sales and profits in your stores!

Did you miss our webinar? Want to watch a rerun? Here's a preview:

Retail is thriving — but the game has changed....

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Topics: Inventory Management, Retail Tips & Techniques, Business of Retail, Retail Analytics, POS software, Webinar

The Secrets of 5 Retailers Delivering Exceptional In-Store Experiences

Retail is evolving, but that does not have to be a negative. Read on to learn how 5 growing retailers are delivering...

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Topics: Retail Tips & Techniques, Our Customers, POS software

5 Ways for Mid-sized Retailers to Make Their Businesses More Sustainable

68% of consumers consider product sustainability to be an important factor when making purchases. Align your brand with...

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Topics: Inventory Management, Retail Tips & Techniques, Business of Retail

New Tariffs Make Inventory Management More Important than Ever

As reported in the Wall Street Journal, a 10% tariff is scheduled to take effect on many Chinese-manufactured clothing...

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Topics: Inventory Management, Retail Tips & Techniques

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