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Sell More! Blog

Daymion Phelps: Why I Joined Springboard Retail

I grew up working in retail stores and loved it. Eventually, I went from apparel and shoes, to point of sale systems: ‘from one side of the counter to the other' as I've termed it. Over the last 20 years I've worked with multiple systems in the point of sale industry and throughout my career I've been engaged in retail as well as hospitality system sales, point of sale channel development and management, as well as retail consulting. I've also been through the major technology shifts in retail point of sale systems: from the counter to the cloud, aisles to online, and now beyond.

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Topics: Customer Service, Business of Retail

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8 Rules for Hiring & Retaining Sales Associates

I'll be brutally honest: I can’t promise the retailers who attend my hiring webinar will achieve perfection when building...

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Topics: Customer Service, Retail Tips & Techniques

How to Win Over Upset Customers by PIC-ing a fight

During the customer service training sessions I deliver to the staffs of small-to-medium sized businesses, we exchange...

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Topics: Customer Service, Retail Tips & Techniques

Harness Your Data for Painless Store Staffing

Whether it's just you and two employees or you're managing a team of 100, staffing a retail store can be tricky! You want...

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Topics: Customer Service, Retail Analytics

How to Bounce Back From Holiday Returns

You can spot them a mile away. The dreaded shopping bag boasting your logo walking TOWARD your store. And you brace...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

The Retailer vs. Customer Journey

Knowing your customer’s journey, their preferences, habits and history gives you the intelligence to create a customer...

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Topics: Customer Service, Customer Relationship Management

How to Turn Holiday Shoppers into Year-Rounders

It goes without saying that the holiday season is prime time for retail traffic. And despite the daunting Amazon affect,...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

6 Ways to Measure Retail Customer Experience

In order to succeed in 2018, retailers absolutely must connect with their customers on a much deeper level than product....

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Topics: Customer Service, Customer Relationship Management

Benefits of Cultivating Brand Ambassadors vs. Sales Associates

How often have you heard, "man, customers are just so demanding"? Or worse, been on the receiving end of a sales...

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Topics: Customer Service, Customer Relationship Management

How to Train Store Employees to Boost Retail Loyalty!

You’ve invested in marketing, advertising, and curb appeal, and your traffic counters are showing that it’s paid off....

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Topics: Customer Service, Retail Tips & Techniques

Retail Hiring Best Practices Start with Asking the Right Questions

Retail today is über competitive, building a strong team that can sell strategically and use all the tools at hand is...

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Topics: Customer Service, Retail Tips & Techniques

Key Retail CRM Tactics to Boost Your Customer Relationship Marketing

By now most of us are aware that personalization is a retail trend that's here to stay. Promotions and loyalty programs...

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Topics: Customer Service, Customer Relationship Management

5 Ways to Make Your Customers Your #1 Fan

Here at Springboard Retail, we love sports. So we’re pretty stoked about attending the NSGA Management Conference & Team...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

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