<img height="1" width="1" src="https://www.facebook.com/tr?id=1307665509378022&amp;ev=PageView &amp;noscript=1">

Sell More! Blog

8 Rules for Hiring & Retaining Sales Associates

I'll be brutally honest: I can’t promise the retailers who attend my hiring webinar will achieve perfection when building their team. Even Hall of Fame hiring managers don’t bat 1.000, especially in retail. But if you apply the principles of this proven process, you will exponentially reduce your number of bad hires and make your successful hires even better.

Read More

Topics: Customer Service, Retail Tips & Techniques

Subscribe to the Springboard Blog

How to Win Over Upset Customers by PIC-ing a fight

During the customer service training sessions I deliver to the staffs of small-to-medium sized businesses, we exchange...

Read More

Topics: Customer Service, Retail Tips & Techniques

Harness Your Data for Painless Store Staffing

Whether it's just you and two employees or you're managing a team of 100, staffing a retail store can be tricky! You want...

Read More

Topics: Customer Service, Retail Analytics

How to Bounce Back From Holiday Returns

You can spot them a mile away. The dreaded shopping bag boasting your logo walking TOWARD your store. And you brace...

Read More

Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

The Retailer vs. Customer Journey

Knowing your customer’s journey, their preferences, habits and history gives you the intelligence to create a customer...

Read More

Topics: Customer Service, Customer Relationship Management

How to Turn Holiday Shoppers into Year-Rounders

It goes without saying that the holiday season is prime time for retail traffic. And despite the daunting Amazon affect,...

Read More

Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

6 Ways to Measure Retail Customer Experience

In order to succeed in 2018, retailers absolutely must connect with their customers on a much deeper level than product....

Read More

Topics: Customer Service, Customer Relationship Management

Benefits of Cultivating Brand Ambassadors vs. Sales Associates

How often have you heard, "man, customers are just so demanding"? Or worse, been on the receiving end of a sales...

Read More

Topics: Customer Service, Customer Relationship Management

How to Train Store Employees to Boost Retail Loyalty!

You’ve invested in marketing, advertising, and curb appeal, and your traffic counters are showing that it’s paid off....

Read More

Topics: Customer Service, Retail Tips & Techniques

Retail Hiring Best Practices Start with Asking the Right Questions

Retail today is über competitive, building a strong team that can sell strategically and use all the tools at hand is...

Read More

Topics: Customer Service, Retail Tips & Techniques

Key Retail CRM Tactics to Boost Your Customer Relationship Marketing

By now most of us are aware that personalization is a retail trend that's here to stay. Promotions and loyalty programs...

Read More

Topics: Customer Service, Customer Relationship Management

5 Ways to Make Your Customers Your #1 Fan

Here at Springboard Retail, we love sports. So we’re pretty stoked about attending the NSGA Management Conference & Team...

Read More

Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

How To Be A "Lucky" Retailer All Year Round

 

It’s St. Patrick’s Day and many folks will be counting on the luck of the Irish today to make wishes come true. Of...
Read More

Topics: Customer Service, Retail Tips & Techniques

Online Retail Today