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Sell More! Blog

Best Practices for Retail Returns

Returns. It's an anxiety-inducing word in the retail industry, and January is where we see the highest volume, with upwards of $90 billion worth of merchandise purchased over the holidays expected to be returned this year.

But! No need to fright just yet.

Returns are inevitable, yet with the right technology and superior customer service, you can provide a great return experience for customers, thus promoting additional purchases and brand loyalty and trust. According to UPS's Pulse of the Online Shopper survey, 73% of shoppers say the overall returns experience impacts their likelihood to purchase from a retailer again, and 68% of agree that the returns experience shapes their overall perception of a retailer.

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Topics: Customer Service, Retail Tips & Techniques

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Sneak Peek: Turning Your In-Store Associates Into Omnichannel Selling Machines

Greetings from Springboard Retail! As Autumn begins, we’re excited to announce another wave of enhancements coming to the...

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Topics: Customer Service, Retail Tips & Techniques, Retail Marketing, POS software

Daymion Phelps: Why I Joined Springboard Retail

I grew up working in retail stores and loved it. Eventually, I went from apparel and shoes, to point of sale systems:...

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Topics: Customer Service, Business of Retail

8 Rules for Hiring & Retaining Sales Associates

I'll be brutally honest: I can’t promise the retailers who attend my hiring webinar will achieve perfection when building...

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Topics: Customer Service, Retail Tips & Techniques

How to Win Over Upset Customers by PIC-ing a fight

During the customer service training sessions I deliver to the staffs of small-to-medium sized businesses, we exchange...

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Topics: Customer Service, Retail Tips & Techniques

Harness Your Data for Painless Store Staffing

Whether it's just you and two employees or you're managing a team of 100, staffing a retail store can be tricky! You want...

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Topics: Customer Service, Retail Analytics

How to Bounce Back From Holiday Returns

You can spot them a mile away. The dreaded shopping bag boasting your logo walking TOWARD your store. And you brace...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

The Retailer vs. Customer Journey

Knowing your customer’s journey, their preferences, habits and history gives you the intelligence to create a customer...

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Topics: Customer Service, Customer Relationship Management

How to Turn Holiday Shoppers into Year-Rounders

This post was updated December 2019 to reflect current data

It goes without saying that the holiday season is prime time...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

6 Ways to Measure Retail Customer Experience

In order to succeed in 2018, retailers absolutely must connect with their customers on a much deeper level than product....

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Topics: Customer Service, Customer Relationship Management

Benefits of Cultivating Brand Ambassadors vs. Sales Associates

How often have you heard, "man, customers are just so demanding"? Or worse, been on the receiving end of a sales...

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Topics: Customer Service, Customer Relationship Management

How to Train Store Employees to Boost Retail Loyalty!

You’ve invested in marketing, advertising, and curb appeal, and your traffic counters are showing that it’s paid off....

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Topics: Customer Service, Retail Tips & Techniques

Retail Hiring Best Practices Start with Asking the Right Questions

Retail today is über competitive, building a strong team that can sell strategically and use all the tools at hand is...

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Topics: Customer Service, Retail Tips & Techniques

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