<img height="1" width="1" src="https://www.facebook.com/tr?id=1307665509378022&amp;ev=PageView &amp;noscript=1">

Sell More! Blog

Customer Experience Starts with Customer Care

The argument for a memorable customer experience is everywhere today...and rightfully so. But your AR mirrors, in-store coffee bars, and other bids at experiential retail are nothing without attentive, knowledgeable, on-brand customer service. It is still the core of any positive retail experience. We're excited to welcome Honor Code Creative founder Rachel Solomon to the blog today, sharing her insight on creating lifetime evangelism through customer care.

Read More

Topics: Customer Service

Subscribe to the Springboard Blog

Best Practices for Retail Returns

Returns. It's an anxiety-inducing word in the retail industry, and January is where we see the highest volume, with...

Read More

Topics: Customer Service, Retail Tips & Techniques

Sneak Peek: Turning Your In-Store Associates Into Omnichannel Selling Machines

Greetings from Springboard Retail! As Autumn begins, we’re excited to announce another wave of enhancements coming to the...

Read More

Topics: Customer Service, Retail Tips & Techniques, Retail Marketing, POS software

Daymion Phelps: Why I Joined Springboard Retail

I grew up working in retail stores and loved it. Eventually, I went from apparel and shoes, to point of sale systems:...

Read More

Topics: Customer Service, Business of Retail

8 Rules for Hiring & Retaining Sales Associates

I'll be brutally honest: I can’t promise the retailers who attend my hiring webinar will achieve perfection when building...

Read More

Topics: Customer Service, Retail Tips & Techniques

How to Win Over Upset Customers by PIC-ing a fight

During the customer service training sessions I deliver to the staffs of small-to-medium sized businesses, we exchange...

Read More

Topics: Customer Service, Retail Tips & Techniques

Harness Your Data for Painless Store Staffing

Whether it's just you and two employees or you're managing a team of 100, staffing a retail store can be tricky! You want...

Read More

Topics: Customer Service, Retail Analytics

How to Bounce Back From Holiday Returns

You can spot them a mile away. The dreaded shopping bag boasting your logo walking TOWARD your store. And you brace...

Read More

Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

The Retailer vs. Customer Journey

Knowing your customer’s journey, their preferences, habits and history gives you the intelligence to create a customer...

Read More

Topics: Customer Service, Customer Relationship Management

How to Turn Holiday Shoppers into Year-Rounders

This post was updated December 2019 to reflect current data

It goes without saying that the holiday season is prime time...

Read More

Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

6 Ways to Measure Retail Customer Experience

In order to succeed in 2018, retailers absolutely must connect with their customers on a much deeper level than product....

Read More

Topics: Customer Service, Customer Relationship Management

Benefits of Cultivating Brand Ambassadors vs. Sales Associates

How often have you heard, "man, customers are just so demanding"? Or worse, been on the receiving end of a sales...

Read More

Topics: Customer Service, Customer Relationship Management

How to Train Store Employees to Boost Retail Loyalty!

You’ve invested in marketing, advertising, and curb appeal, and your traffic counters are showing that it’s paid off....

Read More

Topics: Customer Service, Retail Tips & Techniques

Online Retail Today