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Sell More! Blog

Customer Snapshot: Chesapeake Bay Outfitters

For more than 30 years, Chesapeake Bay Outfitters has been a pillar of the small but vibrant seaside town of Saint Michaels, Maryland. Once a five-and-dime, it has ripened into a multi-faceted men’s and women’s apparel store, catering to the thousands of Eastern Shore tourists who walk through its doors each summer, while maintaining a loyal year-round customer base. Entertaining in grand style and at simple picnics, Chesapeake Bay Outfitters dresses its patrons from the dock to dinner and from the bay to the bar.

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Topics: Our Customers, Customer Relationship Management, Ecommerce

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Benefits of Cultivating Brand Ambassadors vs. Sales Associates

How often have you heard, "man, customers are just so demanding"? Or worse, been on the receiving end of a sales...

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Topics: Customer Service, Customer Relationship Management

5 Customer Data Points to Collect in Your POS CRM

A modern point of sale system becomes truly effective when it's used to collect all the powerful data and customer...

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Topics: Retail Tips & Techniques, Customer Relationship Management

Retail Loyalty Solutions: 5 Things You Didn’t Know

As if you don’t already have enough to think about, retailers these days face an onslaught of important tech-centric...

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Topics: Our Partners, Customer Relationship Management

How to Use Your CRM to Build Customer Loyalty

We all know that customers are inundated with promotional offers and product emails trying desperately to capture their...

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Topics: Customer Relationship Management, Retail Marketing

Survey Shows Retail Loyalty Programs a Top Customer Preference!

Lately, we've read a lot about the importance of 'the customer experience' to engage and build brand loyalty.  As well as...

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Topics: Customer Relationship Management

How to Create a Retail Loyalty Program that Engages All Generations

We're living in unique times. Our retail customer base is composed of three distinct generations that have vastly...

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Topics: Customer Relationship Management

Key Retail CRM Tactics to Boost Your Customer Relationship Marketing

By now most of us are aware that personalization is a retail trend that's here to stay. Promotions and loyalty programs...

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Topics: Customer Service, Customer Relationship Management

How to Engage Valuable Customers with a Retail Loyalty Program

The business of retail goes far further than opening a brick and mortar store and selling your goods to the next person...

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Topics: Customer Relationship Management

Planning for 2017? Knowing These Key Retail Industry Trends Can Help

In retail, January is often a time for planning and analysis. After the frantic holiday season, it's the time to...

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Topics: Customer Relationship Management, Business of Retail

5 Ways to Make Your Customers Your #1 Fan

Here at Springboard Retail, we love sports. So we’re pretty stoked about attending the NSGA Management Conference & Team...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

5 Ways To Make Your Customers Feel Loved!

It's the season of love with Valentine's Day arriving tomorrow, but we encourage retailers to show their customers love 365...

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Topics: Customer Service, Customer Relationship Management

4 Reasons JC Penney Was On To Something With The Counter-Free Experience

In 2012, TIME Magazine wrote about JC Penney’s plans to dramatically change the checkout experience at stores, including...

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Topics: Customer Service, Customer Relationship Management

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