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Sell More! Blog

Retail Reality: Innovate or Suffer Barneys Blunder

While we hear about retail bankruptcies almost every week, it’s not everyday that a legacy brand like Barneys succumbs to the tide as happened a few days ago. However, it’s not all doom and gloom in the consumer space. That’s because a handful of retailers are delivering strong results by constantly innovating to improve customer experience.

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Topics: Customer Relationship Management, Business of Retail

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Boost Your Store's Sales by Understanding These 5 Types of Retail Customers

Everyone has different shopping preferences, which may vary by product type or time of day. For instance, when shopping...

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Topics: Customer Relationship Management

How to Avoid Back-to-School Syndrome & Maximize Fall Sales

Over the last twenty years, one of the “constants” that I have observed in my work with major retailers is a consistent...

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Topics: Customer Relationship Management

What are You Doing to Drive Repeat Business? FREE Retail Marketing Webinar!

Whether you have handfuls or hundreds of customers coming into your store every day, taking the time to collect customer...

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Topics: Events, Customer Relationship Management, Retail Marketing

Cashwrap Conversations: Popping Up with Wendell August Forge

Wendell August Forge’s story is as impressive as the care they put into each and every one of their handcrafted gifts and...

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Topics: Inventory Management, Our Customers, Customer Relationship Management

What Motivates Shoppers to Revisit Your Store?

Whether you formally survey or initiate informal conversations, it is imperative to make sure that you leave your bias at...

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Topics: Customer Relationship Management

What CRM features should I look for in a POS?

Good question. Glad you asked. We tackled this one in our NEW Customer Relationship Management Report. Learn what retail...

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Topics: Customer Relationship Management, POS software

8 Ways to Collect Retail Customer Data (and Why!)

Often retailers feel reticent to ask for personal data. It can feel uncomfortable and often sales associates will just...

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Topics: Retail Tips & Techniques, Customer Relationship Management

How to Bounce Back From Holiday Returns

You can spot them a mile away. The dreaded shopping bag boasting your logo walking TOWARD your store. And you brace...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

The Easiest Ways to Attract New Customers and Keep Them Coming Back: FREE Retail CRM Webinar!

Your inventory can be perfectly managed. Your staffing spot on. Your merchandising impeccable. Yet without an engaged...

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Topics: Events, Customer Relationship Management

The Retailer vs. Customer Journey

Knowing your customer’s journey, their preferences, habits and history gives you the intelligence to create a customer...

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Topics: Customer Service, Customer Relationship Management

How to Turn Holiday Shoppers into Year-Rounders

It goes without saying that the holiday season is prime time for retail traffic. And despite the daunting Amazon affect,...

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Topics: Customer Service, Retail Tips & Techniques, Customer Relationship Management

6 Ways to Measure Retail Customer Experience

In order to succeed in 2018, retailers absolutely must connect with their customers on a much deeper level than product....

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Topics: Customer Service, Customer Relationship Management

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