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Recent Posts by Jim Roddy

Jim Roddy
Jim Roddy is a Business Advisor for Worldpay’s PaymentsEdge Advisory Services. Jim is regularly requested to speak at retail IT industry conferences and he is author of the book Hire Like You Just Beat Cancer.
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Sell More! Blog

8 Rules for Hiring & Retaining Sales Associates

I'll be brutally honest: I can’t promise the retailers who attend my hiring webinar will achieve perfection when building their team. Even Hall of Fame hiring managers don’t bat 1.000, especially in retail. But if you apply the principles of this proven process, you will exponentially reduce your number of bad hires and make your successful hires even better.

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Topics: Customer Service, Retail Tips & Techniques

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How to Win Over Upset Customers by PIC-ing a fight

During the customer service training sessions I deliver to the staffs of small-to-medium sized businesses, we exchange...

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Topics: Customer Service, Retail Tips & Techniques

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